| Export |
Leave |
The employee for leave request ‘AA’ 94six HR App Leave is not linked to any staff |
Staff member is not linked in the MYP API staff settings |
| Export |
Leave |
Leave applications require a description |
Staff member has been able to save a leave request with no description given. This is highly unusual. Archive and re-create the leave application. |
| Export |
Leave |
The employee ‘AA’ 94six HR App leave does not have a leave type |
The leave a staff member has had approved is not set up in Xero. Either re-submit the leave application with the correct leave type or create the leave type for that employee in Xero. |
| Export |
Leave |
Leave application ‘AA’ 94six HR App Leave is not verified |
The leave for a staff member has not been approved at this stage. No further action is required. |
| Export |
Staff |
A city, country, state and street address are required |
One or more of these fields are blank in ARM. Correct then re-sync. |
| Export |
Staff |
A date of birth is required |
All contacts require a date of birth. Correct then re-sync. |
| Import |
Staff |
A phone number is required |
A phone number is required in ARM and therefore needs to be entered in Xero |
| Import |
Payroll |
Employee ‘AA’ does not have a payroll calendar in Xero |
Staff member has not been assigned to a pay-run. Correct and re-sync. |
| Import |
Payroll |
Employee ‘AA’ does not have an ordinary earnings rate in Xero |
Staff member’s standard pay rate has not been entered. It is not a requirement to enter standard hours, just a rate. Correct then re-sync. |
| Import |
Payroll |
The employee for payroll ” is not linked to any staff. |
Remove the Payroll import from the structure in the API settings area. Payroll should already be enabled in the organisation link so this is safe to remove. |
| Export |
Payroll |
Employee ‘AA’ is not linked to any staff |
Staff member is not linked in the MYP API staff settings. Correct then re-sync. |
| Import |
Clients/Contacts |
The single contact ‘AA’ is not valid |
The contact has information that is missing, usually an email address. Correct then re-sync. |
| Import |
Clients/Contacts |
The first contact ‘AA’ generated by Xero in organisation requires an email |
First contact in Xero does not have an email address. Correct then re-sync. |
| Export |
Clients/Contacts |
An organisation with the name ‘AA’ already exists |
There is a duplicate record. Alter the name in ARM and re-export list. This will identify the record being created in ARM. Merge the other record in Xero with the new record. Change the name in ARM back to the desired name and re-sync. |
| Export |
Invoices + claims |
The TaxType field is mandatory, Account code or ID must be specified
Account code or product link does not exist |
Inventory is missing a mapping. Check inventory mappings and re-sync. |
| Export |
Invoices + claims |
Invoice not of valid status for modification. This document cannot be edited as it has a payment or credit note allocated to it. |
Invoice number in Xero already exists due to the retaining MYP invoice number setting, or invoice in Xero already has payments posted to it. |
| Export |
Invoices + claims |
When no error message |
Check inventory mapping for relevant price book and re-try |
| Import/Export |
All |
Connection to the API has timed out |
Sync took too long. Retry the sync. |